TERMS & CONDITIONS
These Terms & Conditions (“Terms”) govern your access to and use of the Nuance website, shopnuance.in (“Website”), and any purchase made through the Website.
By accessing the Website, placing an order, or purchasing any product from Nuance, you acknowledge that you have read, understood and agreed to these Terms, together with our applicable Shipping Policy, Return & Refund Policy, Jewellery Care Guide, Privacy Policy and other policies published on the Website. If you do not agree with these Terms, please do not use the Website or place an order.
ABOUT NUANCE
Nuance is a sole proprietorship business based in Chennai, Tamil Nadu, India (“Nuance”, “we”, “us” or “our”).The Website is operated for the sale of fashion and lifestyle jewellery and related products directly to customers. All transactions conducted through the Website are subject to applicable laws and regulations of India.
For customer support, order-related queries or grievances, please contact us through the contact details provided on the website.
1.DEFINITIONS
For the purposes of these Terms:
“Customer”, “you” or “your” means any person accessing the Website or purchasing a product from Nuance.“Product” means any jewellery or other product offered for sale by Nuance through the Website. “Order” means a request submitted by you to purchase one or more Products through the Website. “Order Confirmation” means the communication issued by Nuance acknowledging receipt of an Order.
“Business Day” means a day other than a Sunday or public holiday in India.
“Applicable Law” means all laws, rules, regulations, notifications and governmental requirements applicable to the transaction or the parties.
2.ELIGIBILITY TO PURCHASE
By placing an Order, you represent that you are legally capable of entering into a binding contract under Applicable Law; the information provided by you is accurate and complete;you are authorised to use the payment method used for the transaction; and you will use the Website and Products only for lawful purposes.If an Order is placed on behalf of another person, you confirm that you have the authority to provide their information and place the Order on their behalf.
3.PRODUCTS AND PRODUCT INFORMATION
A) Nature of Nuance Products
Unless expressly stated otherwise on the relevant Product page, Nuance Products are fashion jewellery, generally made using materials such as stainless steel and decorative gold, silver or other plating/finishing. References to terms such as “gold plated”, “silver plated”, “18K gold plated”, “anti-tarnish”, “hypoallergenic” or “water resistant” describe the applicable Product characteristics and should not be interpreted as meaning that a Product is made entirely of solid gold, solid silver or another precious metal. The precise material and finish applicable to each Product should be determined from the information provided on its individual Product page.
B) Product Descriptions
We endeavour to ensure that Product descriptions, specifications, dimensions, sizes, colours, photographs and other information displayed on the Website are accurate and current. However, minor differences may occur due to:
manufacturing tolerances; lighting and photography; individual device or screen settings;
differences between production batches; the nature of plated or finished materials; and
minor variations in texture, colour or appearance. Such minor variations shall not, by themselves, constitute a defect or non-conformity.
C) Product Images
Product photographs are intended to provide a reasonable representation of the Product.
The appearance of a Product may vary slightly when viewed on different devices or screens. Accessories, props or other items appearing in photographs are not included unless expressly stated on the relevant Product page.
D) Availability
All Products are subject to availability. The display of a Product on the Website does not guarantee that the Product will remain available at the time an Order is placed or processed. Nuance reserves the right to discontinue, modify or limit the quantity of any Product at any time.
4.PRODUCT CHARACTERISTICS AND CARE
Nuance jewellery is designed to be enjoyed as fashion jewellery. Like all plated and finished jewellery, its appearance and longevity may vary depending upon usage and environmental conditions.
Customers should follow the care instructions provided by Nuance.
In particular, prolonged or repeated exposure to water; swimming pools; seawater; showering or bathing; perspiration; perfumes; cosmetics;
lotions and creams; detergents and cleaning products; chlorine; other chemicals; or excessive humidity may affect the colour, plating, finish or appearance of a Product. Where a Product is described as “water resistant”, this means that it is designed to tolerate limited incidental exposure to water under normal conditions. It does not mean that the Product is waterproof or intended for prolonged or repeated exposure to water.
Where a Product is described as “anti-tarnish”, this means that the Product is designed to offer resistance to tarnishing under normal conditions. It does not constitute a guarantee that tarnishing, discolouration, fading or changes in finish will never occur.
The longevity of a Product may depend upon individual skin chemistry, perspiration, frequency of use, storage, environmental conditions and adherence to care instructions.
5.HYPOALLERGENIC AND SKIN-SENSITIVITY INFORMATION
Where a Product is described as “hypoallergenic” or suitable for sensitive skin, such description is based on the material information and/or representations available to Nuance from its manufacturers or suppliers. “Hypoallergenic” does not mean that a Product is guaranteed to be allergy-proof or suitable for every individual. Customers with known allergies or sensitivities to particular metals or materials should review the Product information carefully before purchasing and may contact Nuance for clarification where necessary. If irritation, redness, discomfort or an allergic reaction occurs, discontinue use of the Product. Nuance shall not be responsible for reactions arising from a customer's individual sensitivity or allergy to a Product, except to the extent that liability cannot lawfully be excluded under Applicable Law.
6.PRICING
A) Prices
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
The applicable Product price is the price displayed at the time the Order is placed, subject to correction of genuine pricing or technical errors.
B) Taxes and Charges
Applicable taxes and any compulsory charges will be displayed as required at the time of purchase. Where applicable, delivery or other additional charges will be shown before the Order is completed.
C) Price Changes
Nuance may change Product prices, offers, discounts or promotions at any time without prior notice. A price change will not affect an Order that has already been accepted by Nuance, except where the Order is affected by an obvious pricing or technical error.
D) Pricing Errors
Despite our efforts to maintain accurate information, an obvious typographical, technical, inventory or pricing error may occasionally occur. Where an Order has been placed at a price that is clearly erroneous, Nuance may cancel the affected Order and, where payment has already been received, arrange for the applicable amount to be refunded.
7. OFFERS, DISCOUNTS AND PROMOTIONAL CODES
Promotional offers, discount codes and special campaigns may be subject to additional terms and conditions. Unless expressly stated otherwise: promotional codes cannot be exchanged for cash; only one promotional code may be used per Order; promotional offers may not be combined; promotional codes may have expiry dates or usage limits; and Nuance may withdraw or modify a promotion where permitted by Applicable Law. Specific terms displayed with an individual promotion shall prevail over these general Terms to the extent of any inconsistency.
8. PLACING AN ORDER
You may place an Order by selecting the desired Product(s), providing the requested information and completing the payment process through the Website. Before completing an Order, you are responsible for checking Product selection; quantity; size; colour/variant; delivery address; contact number; email address; and other Order information.
Once an Order is submitted, changes may not always be possible because Orders may be processed for dispatch shortly after placement. Customers should contact Nuance as soon as possible if an error is identified.
9. ORDER ACKNOWLEDGEMENT AND ACCEPTANCE
After an Order is submitted, Nuance may send an acknowledgement confirming receipt of the Order. An acknowledgement of receipt does not necessarily constitute final acceptance of the Order. An Order shall be considered accepted when Nuance confirms the Order for processing or dispatches the Product, unless otherwise communicated.
Nuance reserves the right to decline or cancel an Order, including where: the Product is unavailable; there is an obvious pricing or Product-description error; payment cannot be verified or completed; the delivery information is incomplete or incorrect; the Order appears fraudulent or unauthorised; the Order exceeds applicable quantity limitations;
delivery to the specified location is not reasonably possible; the customer has materially violated these Terms; or cancellation is otherwise permitted under Applicable Law.
Where Nuance cancels an accepted and paid Order, any amount received for the cancelled Order shall be handled in accordance with the applicable refund process and Applicable Law.
10. PAYMENT
Payment must be completed using one of the payment methods made available through the Website. You represent that you are authorised to use the payment method provided.
Nuance does not ordinarily receive or store complete payment-card information where payments are processed through third-party payment service providers. Payment processing may be subject to the terms and privacy policies of the relevant payment service provider.
Nuance shall not be responsible for delays or failures caused by a payment service provider, banking network or other third-party payment infrastructure, except where otherwise required by Applicable Law.
11. SHIPPING AND DELIVERY
Orders are generally processed and dispatched within the timeframe stated on the Website or at checkout. Delivery estimates are indicative and may vary depending upon: destination;
courier availability; public holidays; weather; logistical disruptions; remote delivery locations; incorrect address information; and other circumstances beyond Nuance's reasonable control.
Once an Order has been dispatched, tracking information may be provided where available.A delivery shall generally be considered completed when the courier or logistics provider records the Order as delivered to the delivery address provided by the customer, subject to applicable delivery dispute procedures.
For detailed information, please refer to Nuance's Shipping & Delivery Policy.
12. DELIVERY ADDRESS AND FAILED DELIVERY
Customers are responsible for providing a complete and accurate delivery address and contact information. Nuance shall not be responsible for delays, failed delivery or additional shipping costs arising from: incorrect or incomplete address information; incorrect contact information; failure to respond to courier calls; refusal to accept delivery; repeated failed delivery attempts; or other circumstances attributable to the customer.
If an Order is returned to Nuance following unsuccessful delivery, Nuance may contact the customer regarding re-delivery. Additional delivery charges may apply where the failed delivery resulted from information or actions attributable to the customer.
13. INTERNATIONAL ORDERS
Where international delivery is offered, additional terms may apply. International Orders may be subject to customs duties, import taxes, local taxes, clearance fees or other charges imposed by the destination country. Unless expressly stated otherwise, such charges are the responsibility of the customer. Customers are responsible for ensuring that the Product may lawfully be imported into the destination country. Delivery times for international Orders are estimates and may be affected by customs clearance and other circumstances outside Nuance's control.
14. INSPECTION ON DELIVERY
Customers are encouraged to inspect their Order promptly upon delivery. Where the package appears visibly damaged, customers should, where reasonably possible, document the condition of the package before opening it. If a Product is received damaged, defective, incorrect or materially different from the Product ordered, the customer should contact Nuance within the period specified in the applicable Return & Refund Policy. Customers may be requested to provide: Order number; photographs; videos; photographs of packaging; photographs of the Product; an unboxing video, where available; and
any other information reasonably required to assess the issue.
Customers should retain the original packaging and Product until the issue has been resolved. Unboxing video should be provided.
15. WARRANTY AND PRODUCT LIFE
Unless expressly stated otherwise on a Product page or in writing by Nuance, Products are not sold with a separate extended warranty. Normal wear and tear, scratches, accidental damage, loss, misuse, improper storage, exposure to chemicals or failure to follow care instructions are generally not considered manufacturing defects.
The expected life of a plated or finished jewellery Product is not a fixed period and may vary substantially depending upon use and care. Nothing in this section excludes any statutory warranty, guarantee or consumer remedy that cannot lawfully be excluded.
16. PROHIBITED USE OF THE WEBSITE
You agree not to use the Website for any unlawful purpose; attempt to gain unauthorised access to the Website or its systems; interfere with the operation or security of the Website;
introduce malicious code, viruses or harmful material; use automated systems to scrape or copy substantial portions of the Website without permission; impersonate another person;
provide fraudulent or misleading information; misuse promotional codes or offers; place fraudulent or unauthorised Orders; or use Product photographs, descriptions or other Website content for commercial purposes without permission.
Nuance reserves the right to restrict or terminate access to the Website where misuse is reasonably suspected, subject to Applicable Law.
17. FRAUD, ABUSE AND CHARGEBACKS
Nuance reserves the right to investigate Orders that appear fraudulent, abusive or unauthorised. Where a payment is disputed or reversed through a bank, card issuer or payment provider, Nuance may investigate the transaction and may provide relevant transaction information to the payment service provider or other competent authority where legally permitted or required. Customers must not initiate fraudulent or unjustified payment disputes or chargebacks after receiving Products or services. Nothing in this clause restricts a customer's lawful right to dispute an unauthorised transaction or seek a
remedy available under Applicable Law.
18. INTELLECTUAL PROPERTY
All intellectual property appearing on or in connection with the Website, including: the Nuance name and branding; logos; Product names; photographs; graphics; text; designs; videos; illustrations; Website layout; product descriptions; and other original content is owned by or licensed to Nuance, unless otherwise stated. You may access and use Website content for personal, non-commercial purposes in connection with shopping through Nuance. You may not reproduce, modify, distribute, publish, sell, commercially exploit or otherwise use Nuance's intellectual property without prior written permission.
19. USER-GENERATED CONTENT AND SOCIAL
MEDIA
If you voluntarily submit photographs, reviews, testimonials, comments or other content relating to Nuance (“User Content”), you represent that: you have the right to provide the content; the content does not infringe another person's rights; the content is not unlawful, defamatory, abusive or misleading; and the content does not contain confidential or sensitive information that you do not wish to make public. Where you have provided appropriate permission or consent, Nuance may use User Content for legitimate promotional or marketing purposes, subject to Applicable Law. Nuance reserves the right to remove User Content that is unlawful, misleading, offensive or otherwise inappropriate.
20. THIRD-PARTY SERVICES AND LINKS
The Website may use or link to third-party services, including payment processors, logistics providers, technology providers and social-media platforms. Nuance is not responsible for the independent operation, content, policies or practices of third-party services. Your use of third-party services may be subject to their own terms and privacy policies.
21. WEBSITE AVAILABILITY
Nuance endeavours to keep the Website available and functioning properly but does not guarantee that the Website will always be: uninterrupted; error-free; completely secure;
free from technical defects; or available at all times. The Website may occasionally be unavailable because of maintenance, updates, technical issues or circumstances beyond Nuance's reasonable control.
22. ACCURACY OF WEBSITE INFORMATION
Nuance makes reasonable efforts to ensure that information on the Website is accurate and current. However, typographical errors, technical errors, inaccuracies or omissions may occasionally occur. Nuance reserves the right to correct such errors and update Website information at any time.
23. PRIVACY AND PERSONAL INFORMATION
Information collected from customers in connection with Orders and use of the Website will be handled in accordance with Nuance's Privacy Policy and Applicable Law.
By placing an Order, you acknowledge that certain information is required to process payment, fulfil and deliver your Order, communicate with you and provide customer support. Nuance may share necessary information with service providers such as payment processors, courier/ logistics providers and technology providers to the extent reasonably required to fulfil these purposes. For further information, please refer to the Privacy Policy.
24. CUSTOMER COMMUNICATIONS
By placing an Order, you agree that Nuance may contact you using the contact details provided by you for purposes reasonably connected with: Order confirmation; payment;
dispatch; delivery; returns or exchanges; customer support; service-related communications; and other communications permitted by Applicable Law. Marketing communications, where applicable, will be subject to the customer's preferences and Applicable Law.
25. FORCE MAJEURE
Nuance shall not be responsible for delay or failure to perform an obligation where such delay or failure results from circumstances beyond its reasonable control, including:
natural disasters; severe weather; fire; flood; epidemic or pandemic; war; civil unrest;
government action; transportation disruptions; courier or logistics failures; strikes;
telecommunications or internet failures; payment-system failures; power outages; or other events beyond Nuance's reasonable control. Where such an event occurs, Nuance will endeavour to minimise the impact and resume performance as soon as reasonably practicable.
26. LIMITATION OF LIABILITY
To the maximum extent permitted by Applicable Law, Nuance shall not be liable for indirect, incidental, special or consequential loss arising from the use of the Website or Products. Nuance shall not be responsible for damage or deterioration arising from:
misuse; improper care or storage; accidental damage; unauthorised modification; exposure to chemicals or substances; excessive water or environmental exposure; ordinary wear and tear; individual allergic or skin sensitivity; or failure to follow Product care instructions except to the extent that such liability cannot lawfully be excluded or limited. Nothing in these Terms is intended to exclude, restrict or waive any consumer right, statutory remedy or liability that cannot lawfully be excluded or restricted under Applicable Law.
27. INDEMNIFICATION
To the extent permitted by Applicable Law, you agree to indemnify and hold Nuance harmless from losses, claims, liabilities, costs or expenses arising directly from: your fraudulent or unlawful use of the Website; your material breach of these Terms; your infringement of Nuance's intellectual property rights; your unauthorised use of another person's payment method or personal information; or your unlawful User Content. This clause shall not apply to the extent that the relevant loss is caused by Nuance's own unlawful act, negligence or breach of Applicable Law.
28. GRIEVANCE REDRESSAL AND CUSTOMER SUPPORT
Nuance is committed to addressing customer concerns fairly and within a reasonable period. Customers should first contact Nuance through the official customer-support channel provided on the Website and provide: Order number; name; contact details;
nature of the complaint; and supporting information or photographs where relevant.
Nuance may provide a complaint or support reference number where applicable so that the matter can betracked.
Grievance / Customer Support Contact
Name / Designation: [●]
Email: [●]
Phone / WhatsApp: [●]
Business Address: [●]
Nuance will endeavour to acknowledge and address complaints within the timelines prescribed by Applicable Law.
29. DISPUTE RESOLUTION
If you have a concern regarding an Order or Product, we encourage you to contact Nuance first so that the matter may be resolved amicably. The parties shall endeavour to resolve genuine customer complaints in good faith before commencing formal proceedings, wherever reasonably possible. Nothing in these Terms prevents a consumer from exercising any statutory right or remedy available under Applicable Law, including rights available before a competent consumer dispute redressal forum. Subject to Applicable Law and the foregoing consumer rights, disputes arising out of or relating to these Terms or transactions with Nuance shall be subject to the jurisdiction of the competent courts at Chennai, Tamil Nadu.
30. GOVERNING LAW
These Terms and transactions between you and Nuance shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory laws.
31. CHANGES TO THESE TERMS
Nuance may update these Terms from time to time to reflect changes in: Products or services; business practices; technology; Applicable Law; or Website functionality.
The updated version will be published on the Website with the revised “Last Updated” date. Changes will generally apply prospectively and will not adversely affect Orders already accepted except where required or permitted by Applicable Law.
32. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it valid and enforceable, where legally possible. The remaining provisions shall continue in full force and effect.
33. WAIVER
If Nuance does not immediately enforce any provision of these Terms, that shall not constitute a waiver of its right to enforce that provision in the future.
34. ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without Nuance's prior written consent, except where such restriction is prohibited by Applicable Law. Nuance may transfer or assign its rights or obligations in connection with a restructuring, sale, transfer or other legitimate business transaction, subject to Applicable Law
.
35. ENTIRE AGREEMENT
These Terms, together with the applicable Product information, Order confirmation and policies published on the Website, constitute the agreement governing your purchase from Nuance.Where a specific policy or Product-specific term expressly applies to a particular transaction, that specific term shall prevail over these general Terms to the extent of any inconsistency.
36. SURVIVAL
Provisions relating to intellectual property, privacy, limitation of liability, indemnification, dispute resolution, governing law and any other provisions which by their nature are intended to survive completion or cancellation of an Order shall continue to apply after the Order has been completed or these Terms have otherwise ceased to apply.
37. CONTACT US
For questions regarding these Terms, Products, Orders, returns or customer support, please contact Nuance through the official contact details provided on the Website.
Nuance,Chennai, Tamil Nadu, India
Website: shopnuance.in
Email: shopnuance98@gmail.com
IMPORTANT CUSTOMER NOTE
By placing an Order with Nuance, you acknowledge that you have had an opportunity to review: the Product description and specifications; applicable pricing and charges;
shipping and delivery information; the Return & Refund Policy; Product care instructions; and these Terms & Conditions. Nothing in these Terms is intended to take away any right or remedy that cannot legally be excluded under Applicable Law.