1. Are your products real gold or silver?  
No. All products are stainless steel with gold or silver plating.

1. Do you offer returns or refunds?  
No. All sales are final. Please review product details carefully before purchasing.

1. What if I receive a damaged product?  
You must report it within 24 hours of delivery with clear unboxing video proof.

1. How long does delivery take?  
5–15 working days across India.

1. When will my order be dispatched?  
Within 1–3 working days after order confirmation.

1. Can I cancel my order?  
Orders cannot be cancelled once placed.

1. Do you offer exchanges?  
Only for size issues, subject to availability and approval.

1. Who pays for return shipping?  
Customer bears return shipping costs in all applicable cases.

1. Is your jewellery hypoallergenic?  
This is based on manufacturer claims. Nuance does not guarantee or take responsibility.

1. How do I contact support?  
Only through our official Instagram page.

1. Do you provide warranty?  
No warranty or guarantee is provided.

1. Will the colour fade?  
Yes, plating may fade over time depending on usage.