Frequently Asked Questions

Are your products real Gold or Silver?  
No. All products are Stainless steel with gold or silver plating.

Do you offer returns or refunds?  
No. All sales are final. Please review product details carefully before purchasing.

What if I receive a damaged product?  
You must report it within 24 hours of delivery with clear unboxing video proof.

How long does delivery take?  
5–12 working days across India.

When will my order be dispatched?  
Within 2–3 working days after order confirmation.

Can I cancel my order?  
Orders once placed cannot be cancelled.

Do you offer exchanges?  
Exchange is only for ring size issues, subject to availability and approval.

Who pays for return shipping for exchange?  
Customer bears return shipping costs in all applicable cases.

Is your jewellery hypoallergenic?  
Yes, This is based on manufacturer claims. Nuance does not guarantee or take responsibility.

How do I contact support?  
Only through our official Instagram page-@shopnuance.in

Do you provide warranty?  
No warranty or guarantee is provided.

Do you ship internationally?
Yes, we do. Please connect with us on our Instagram DM to place your orders